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Delivery and Return Proses

HOW LONG DOES DELIVERY TAKE?

Order Processing and Shipping

  • Orders will be processed and shipped after payment is received and confirmed.

Courier Pickup Schedule

  • Our courier, The Courier Guy, conducts pickups on Mondays, Wednesdays, and Fridays.

Estimated Delivery Time

  • The Courier Guy typically delivers your order within 2 to 3 days from the pickup date.

  • The waybill number will be send to you via email for tracking purposes.

WHAT IS YOUR RETURN POLICY?

Return Process:

  • If you receive your order and are not satisfied, we offer assistance with exchanges or returns, provided that the wellies have not been worn.

  • If we shipped the wrong boots or the size doesn't fit, we will arrange for the couriers to pick up the boots.

  • If you want to change the order for reasons other than our error, you will be responsible for sending the boots back at your own cost.

  • Please note that no returns or refunds will be accepted after 14 days from the date of receiving your order.

Refund Process:

  • In the case of a refund, you can expect to receive it within one week of returning your package.

  • If you made the payment using Payflex, your refund will be processed through Payflex.

FAQ: FAQ
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